If you’ve recently encountered an issue where your Fire TV loads the logo but gets stuck on a blank screen, you’re not alone. I experienced this frustrating problem myself. The app buttons for Netflix, Hulu, and Disney worked fine, but I couldn’t get the home screen to load or access Prime Video properly. Every time I tried using Prime, I got an error message: “Error: 1061.” I tried a lot of recommendations from users on Amazon’s forums such as unplugging the firestick from both the HDMI and power for 15 minutes, then trying again. I also tried their suggestion of changing the HDMI port, but nothing they suggested worked.
After some poking around, I eventually found a quick and effective fix:
- Open the Prime Video app on your Fire TV.
- Navigate to the Account section within Prime.
- Select Sign in with a different Amazon account to log out of your current account.
- Log back in using your Amazon credentials.
That’s it! After logging back in, everything worked perfectly again—the home screen loaded, and Prime Video was back to normal.
If you’re facing a similar issue, give this method a try before diving into more complicated fixes. It worked like a charm for me!